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Дата публикации: 2018-05-27 15:03

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Just as “smaller, chunkier” pull requests are a best practice for developers, a similar guideline helps QA analysts feel confident when certifying a feature or release.

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This leaves project managers and developers in the dark, and unable to make reasonable guesses when requirements and technology conflict. Knowing the audience lets teams prioritize their work when time is short. Is the audience a group of editorial users? What’s their day-to-day workflow like? In that case, time may be best spent on testing and iterating the user interface, at the expense of implementing every last feature request. Is the audience another group of developers? Then perhaps the project doesn’t require a user interface initially, so developers can focus on great APIs and documentation. Not knowing the audience may lead to otherwise avoidable mistakes.

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Terminology for software quality characteristics differs from one taxonomy (or model of software quality) to another, each model perhaps having a different number of hierarchical levels and a different total number of characteristics. Various authors have produced models of software quality characteristics or attributes that can be useful for discussing, planning, and rating the quality of software products. ISO/IEC 75565: 7566 [9] defines product quality and quality in use as two related quality models. Appendix B in the SWEBOK Guide provides a list of applicable standards for each KA. Standards for this KA cover various ways of characterizing software quality.

Growing globalization renders quality management an increasingly important aspect of conducting business in various different industries.

The cost of SQM processes is an issue frequently raised in deciding how a project or a software development and maintenance group should be organized. Often, generic models of cost are used, which are based on when a defect is found and how much effort it takes to fix the defect relative to finding the defect earlier in the development process. Software quality measurement data collected internally may give a better picture of cost within this project or organization.

This approach to software quality is best exemplified by fixed quality models, such as ISO/IEC 75565:7566. This standard describes a hierarchy of eight quality characteristics, each composed of sub-characteristics:

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